Deskside Engineer - Short Term Cover

Within this Deskside Engineer Short Term Cover role, you will work across multiple client sites in Ireland providing cover for team members while on leave or acting as an additional resource when projects dictate. You will gain great exposure to client sites and multiple technologies and environments. The role is heavily customer focused and main responsibilities would involve on the spot troubleshooting.

Note: This role requires availability to travel to different client sites around Ireland.

• Request Fulfilment and Incident Management - initial investigation & diagnosis of incidents. Hands-on support for users
• Problem Management - problem and opportunity identification, trend analysis for issues raised
• Knowledge Management - responsible for maintenance of the knowledge base
• Software Installation & verification- installation and verification of software and software updates
• Systems Monitoring – monitor alerts throughout the day and take appropriate action for every alert received
• Shared Mailbox Management - monitor the mailbox throughout the day and take appropriate action for every alert received
• Asset Tracking - responsibility for asset tracking and reporting of all existing and new ICT equipment
• Joiners/Movers/Leavers - implementing joiners, movers and leaver requests according to the documented requirements
• Maintenance of Active Directory - accurately reflect changes in ownership of laptops/ desktop PC’s etc.
• Maintenance of Software master list - responsibility for asset tracking and reporting of all allocations of software licenses
• System Administration- setting up, changing or removal of SharePoint libraries & sites, Exchange distribution lists, shared mailboxes, Teams etc
• Auditing - facilitate and co-operate fully with any audits and to provide access to any facility, information or records required for the purpose of undertaking the audits.
• Moving physical ICT equipment - physically move ICT equipment, assist with desk moves

• Must have their own transport and willing to drive between both sites if and when required
• Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Customer Service: A customer-centric approach, ensuring that users feel supported, and their issues are addressed promptly.
• Time Management: Ability to prioritize tasks and manage time effectively.
• Teamwork: Ability to work collaboratively with other IT professionals and teams.
• Problem-Solving: Analytical mindset with a knack for identifying the root cause of issues and implementing effective solutions.
• Adaptability: Willingness to adapt to changing business needs and technologies. Continuous Learning: Commitment to staying updated with the latest IT trends and best practices.