Head of Sales

This position is to run our Sales Team and the primary responsibilities of the role are: Sales Leadership, Business Development, Customer Relationship Management and Team Management.

Sales Leadership:

• Lead, mentor, and motivate a sales team.
• Achieve Gross Margin targets set across all gates.
• Ensure coverage for business units in terms of annual revenue targets.
• Monitor team performance, provide regular feedback, and conduct performance reviews.
• Develop and implement sales strategies and action plans to achieve revenue goals.
• Forecast sales accurately and track key sales metrics.
• Ensure optimal pricing strategies to win bids.
• Ensure accurate and up-to-date Account Plans exist for nominated accounts.
• Complete loss reviews for key deals and develop strategies for addressing gaps.

Business Development:

• Work with the team to Identify and pursue new business opportunities within the IT market.
• Develop and maintain strong relationships with key clients and partners.
• Conduct market research and competitive analysis to identify new market trends and opportunities.
• Attend industry events and conferences to network and build relationships.
• Prepare and deliver compelling sales presentations and proposals.

Customer Relationship Management:

• Build and maintain strong customer relationships with key customers.
• Understand customer needs and provide effective solutions.
• Ensure customer satisfaction and retention.
• Resolve customer issues and complaints effectively.
  
  

Team Management:

• Recruit, hire, and onboard new sales team members.
• Develop and implement sales training programs.
• Foster a positive and collaborative team environment.
• Ensure compliance with all company policies and procedures.

• Very strong communication skills; written, verbal and presentation.
• Demonstrated experience building trusted relationships and an ability to collaborate with senior stakeholders.
• Strong attention to detail, ability to work in a complex organisational environment.
• Strong sense of confidentiality and responsibility.
• Ability to diagnose problems quickly and foresee potential issues.